Shipping policy

SkandiShop Shipping Policy

Last updated: 1.1.2026

At SkandiShop, we’re committed to delivering beautifully crafted pieces to homes around the world. Please read the following policy to understand how shipping works and what to expect when ordering from us.

1. Shipping Locations

We ship to multiple countries worldwide.
Availability may vary depending on local regulations, carrier access, and product type.

2. Order Processing Time

All orders require 1–4 business days for processing before shipment.
Processing times may be longer during peak seasons, holidays, or unforeseen circumstances.

Processing time is separate from shipping time.

3. Estimated Shipping Times

Shipping times vary based on destination and product type. The estimates below are guidelines only and are not guaranteed:

  • United States: 10–60 business days
  • Canada & Europe: 10–60 business days
  • Australia & New Zealand: 10–60 business days
  • Mexico, Central America & South America: 15–60 business days

Please note:

  • Some of our pieces are made to order, meaning they are crafted specifically for you after purchase. These items may require additional production time before shipping, resulting in a longer overall delivery time.
  • Actual delivery times may differ due to customs, local postal delays, weather conditions, or carrier issues.

4. Tracking Information

If your product is in stock and not made to order, you will receive a tracking number by email once your order has shipped.
Tracking may take 2–5 business days to update depending on the carrier.

If you do not receive tracking information within 15 business days, please contact us.

5. Multiple Packages

To ensure faster delivery, items in the same order may ship separately.
Different products may arrive days or weeks apart depending on their warehouse location.

You will receive a tracking number for each shipment.

6. Customs, Duties & Taxes

International shipments may be subject to customs inspections, import duties, taxes, or other fees imposed by your country’s customs office.

These charges are not included in our prices or shipping costs.

All customs fees are the responsibility of the customer.

By placing an order, you acknowledge that your package may incur such charges and that SkandiShop is not responsible for delays caused by customs processing.

7. Incorrect or Incomplete Addresses

Please ensure your shipping address is entered accurately, including apartment numbers, postal codes, and correct formatting.

SkandiShop is not responsible for:

  • Lost packages due to incorrect or incomplete addresses
  • Delays resulting from address errors
  • Reshipment fees for returned packages caused by address issues

If we are unable to verify your address, our customer support team will attempt to contact you. Failure to respond may result in delays.

8. Lost, Delayed, or Stolen Packages

Once an order has been handed over to the shipping carrier, it becomes the carrier’s responsibility.

SkandiShop is not liable for:

  • Packages marked as delivered but not received
  • Carrier delays
  • Misdelivery by the carrier
  • Lost or stolen items after delivery

If your package appears lost or stolen, we will assist you in opening a claim with the carrier.

9. Delivery Refusal or Unclaimed Packages

Packages that are refused at delivery or remain unclaimed may be returned to us.
In such cases:

  • A restocking fee may apply
  • Return shipping costs will be deducted from any refund

Shipping fees paid at checkout are non-refundable.

10. Order Changes or Cancellations

Once an order has entered processing or shipped, we may not be able to cancel or modify it.
Please contact us as soon as possible if changes are needed.

11. Contact Us

If you have any questions about shipping, we’re here to help.
Reach out anytime at hello(at)skandishop.com.